The official military help desks

The official military help desks

The official military help desks are listed here:

NOTE:  Organizations with a *- in front of Hours might provide limited support for Home Computers  

Name: Organization Contact Information:
Army Enterprise Service Desk - Worldwide (AESD-W) (support for AKO & Enterprise Email)

*-Hours:  24 / 7
Army Web: https://www.aesmp.army.mil (CAC required link)
Phone: 866-335-2769

Limited support to personal Windows computers and NO support for personal Apple computers
Army Enterprise Service Desk - Reserve (AESD-R)

*-Hours: 24 / 7
Army Reserve       
Web: https://esdhelp (only available while on the Army Reserve Network (ARNet)
Phone: 844-770-ESD-R (3737)
RAPIDS Self Service
(PIV Activation Web Site)

*-Hours:  24 / 7
DMDC Web:  https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1
Phone:  800-477-8227

DSN:  312-698-5000
Army & NETCOM CAC / PKI Help Desk

*-Hours:  Monday - Friday 0700-1500 Mountain Standard Time since Arizona does NOT participate in Daylight Saving Time
Army Email: netcom-9sc.om-iacacpki.helpdesk@mail.mil 
Alias: army.cacpki.helpdesk@mail.mil

Phone: 866-738-3222
DSN:  312-865-2000

Defense Health Agency
@health.mil email
DoD Web:  https://gsc.health.mil (NIPRNet CAC only access)
Email:  dhagsc@mail.mil (NIPRNet CAC only access)

Phone:  800-600-9332
DSN:  312-808-3000
Army Evaluation Entry System (EES)

(Forms program for Army Officers and Non-Commissioned Officers)
Army Webform:  https://militarycac.us/ees.htm#Support_form
Email:  usarmy.knox.hrc.mbx.it-help-desk@mail.mil

Phone:  502-613-7777

Please include a screenshot of the error in your email to help their developers resolve the issue.
CHESS (Computer Hardware, Enterprise Software & Solutions)

*-Hours: Monday - Friday 0800-1700 Eastern Time
Army Email:  armychess@mail.mil
Phone:  703-806-1019
Phone:  888-232-4405
DSN:  312-656-1019
Defense Finance and Accounting Service (DFAS) MyPay DoD Phone: 800-372-7437, Options 5, 2, 1 or 2
Web:  https://corpweb1.dfas.mil/askDFAS/custMain.action?mid=2
ATRRS (Army Training Requirements and Resources System)

*- Hours: 0730-1730 Eastern Time
Army Email:  ahelp@asmr.com
Phone:  703-695-2060
DSN:  312-225-2060
DISA DCS (Defense Collaboration Service) DoD Email:  disa.dscc.eis.mbx.dcs-support@mail.mil
Phone:  614-692-0032, Option 1, hold to reach DCS
DSN:  312-850-0032  Option 1, hold to reach DCS
MODS (Medical Operational Data System) Army Email:  mods-help@asmr.com
Phone: 888-849-4341
Phone: 703-681-4976
DSN:    312-761-4976
Web:    http://www.mods.army.mil  (ONLY available via a military network (as in no access from home))
FedVTE (Federal Virtual Training Environment)

*-Hours: Monday - Friday 0830 - 1800 Eastern (Except Holidays)
DoD Web:  https://vte.usalearning.net/help_desk
Email:  support@usalearning.net
Phone:  202-558-2203 or
Phone:  888-804-4510 
Integrated Personnel and Pay System - Army (IPPS-A)

*-Hours: Tuesday - Saturday 0800-2000 Eastern
Army Email:  usarmy.IPPS-A.helpdesk@mail.mil
Phone:  855-596-5678
Phone:  541-429-6460

Website:  https://www.ipps-a.army.mil/help (CAC Required link)
Army Training Help Desk and Army Learning Management System support for:
(Structured Self Development - SSD)

*-Hours: Monday - Friday 0700-1600 Eastern
Army Informational PDF

Web:  https://athd.army.mil
Phone:  800-275-2872, option 1
DSN:  312-826-3666
Email:  athd@athdmail.army.mil

Phone:  877-251-0730 (24/7 according to one person) 
Citrix / Remote Access Portal Help Desk Army Reserve Email usarmy.usarc.ocar.mbx.ocar-help-desk@mail.mil
Phone:  703-806-6678
DSN:  312-656-6678
Headquarters Department of the Army Citrix Portal Pentagon Web:  https://citrixapps.hqda.pentagon.mil
Email:  osd.pentagon.jsp.mbx.jsp-service-desk@mail.mil?subject=Problem_with_HQDA_Citrix
Phone:  703-571-4577, option 1
Army Clothing Record site on AKO

*-Hours:  24 / 7
Army Phone:  844-261-1066
DTS (Defense Travel System) All branches Web:  http://www.defensetravel.dod.mil/site/dtsOffices.cfm
Logistics Information Warehouse (LIW) Portal Army Web:  https://liw.logsa.army.mil/
Email:  usarmy.redstone.logsa.mbx.service-desk@mail.mil 

Phone:   866-211-3367
Phone:   256-955-7716

DSN:  312-645-7716
Fort Gordon Cyber Security Training Center

*-Hours: M-F 0700-1600 Eastern
Army Web: https://cs.signal.army.mil
Email: usarmy.gordon.cyber-coe.mbx.iad-inbox@mail.mil
Joint Knowledge Online (JKO) Help Desk

*-Hours: 24 / 7
Joint Email:  jkohelpdesk@jten.mil
Phone: 757-203-5654
DSN: 312-668-5654
DoD PKI / IASE Help Desk DISA Web: http://iase.disa.mil/pki-pke/getting_started/Pages/index.aspx
Email: disa.tinker.esd.mbx.okc-service-desk@mail.mil 

Phone:  405-739-5600
Phone:  800-490-1643

DSN:  312-339-5600
DoD PKE Help Desk DISA Email:  dodpke@mail.mil
Air Force Enterprise Service Desk Air Force Phone: 210-925-2900
DSN:   510-435-7337 (510-HELPDESK)
Air Force PKI Help Desk Air Force Web:  https://afpki.lackland.af.mil/html/lracontacts.cfm (CAC required)
Email: afpki.ra@us.af.mil

Phone: 210-925-2521
DSN:  312-945-2521
Air Force Portal Air Force Web: https://www.my.af.mil/afp/netstorage/login_page_files/afportal_helpdesk.html
Phone: 334-416-5771, Option 7
DSN: 312-596-5771, Option 7
Navy NMCI

*-Hours: 24 / 7
Navy / NMCI Phone: 866-843-6624
Email: servicedesk_navy@nmci.mil
Navy CAC / PKI Help Desk

*-Hours: 24 / 7
Navy / NMCI Web: https://infosec.navy.mil/PKI (CAC required)
Phone: 866-843-6624
Email: servicedesk_usmc@nmci.mil
My Navy Portal (MNP) Navy Email:  mnp_helpdesk@navy.mil
SPAWAR Integrated Support Center Help Desk Navy / SPAWAR Web: https://infosec.navy.mil/PKI (CAC required)
Email: itac@infosec.navy.mil
Phone: 800-304-4636
DSN: 312-588-4286
MCEN MITSC Marine Corps Phone:  855-373-8762
USMC Registration Authority (RA) Operations Help Desk Marine Corps Phone:  703-432-0394
Marine Corps Enterprise Service Desk Marine Corps Email:  Enterprise_Service_Desk@usmc.mil
Phone:  855-373-8762
Phone:  816-915-3333
DSN:  322-915-3333
DLA PKI Help Desk DLA  Email: dlapki@dla.mil
Phone: 804-279-5828
  DSN: 312-695-5828
WHS IPM Help Desk WHS Web:  https://customerresources.whs.mil/IPM/index.cfm (CAC required)
Email: WHSIPMSupport@mail.mil

Phone: 571-372-0282
Full list of WHS supported Agencies can be found here (CAC required) 
Defense Contract Management Agency Remote Support Site DCMA Phone: 888-576-DCMA(3262)

  

If the above "official" help desks were unable to help you, you can request support with MICHAEL J. DANBERRY from MilitaryCAC.
 
REMEMBER: Try to navigate from the official website and find the information you are looking for. If you still struggle with your goal, try contact by selecting the Operating System you would like support for
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 Last Update or Review:  Sunday, 06 August 2023 10:28

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