The official military help desks are listed here:
NOTE: Organizations with a *- in front of Hours might provide limited support for Home Computers
Name: | Organization | Contact Information: |
Army Enterprise Service Desk - Worldwide (AESD-W) (support for AKO & Enterprise Email) *-Hours: 24 / 7 |
Army | Web: https://www.aesmp.army.mil (CAC required link) Phone: 866-335-2769 Limited support to personal Windows computers and NO support for personal Apple computers |
Army Enterprise Service Desk - Reserve (AESD-R) *-Hours: 24 / 7 |
Army Reserve | Web: https://esdhelp (only available while on the Army Reserve Network (ARNet) Phone: 844-770-ESD-R (3737) |
RAPIDS Self Service (PIV Activation Web Site) *-Hours: 24 / 7 |
DMDC |
Web: https://www.dmdc.osd.mil/self_service/rapids/contact?execution=e2s1 Phone: 800-477-8227 DSN: 312-698-5000 |
Army & NETCOM CAC / PKI Help Desk *-Hours: Monday - Friday 0700-1500 Mountain Standard Time since Arizona does NOT participate in Daylight Saving Time |
Army |
Email: netcom-9sc.om-iacacpki.helpdesk@mail.mil Alias: army.cacpki.helpdesk@mail.mil Phone: 866-738-3222 DSN: 312-865-2000 |
Defense Health Agency @health.mil email |
DoD |
Web: https://gsc.health.mil (NIPRNet CAC only access) Email: dhagsc@mail.mil (NIPRNet CAC only access) Phone: 800-600-9332 DSN: 312-808-3000 |
Army Evaluation Entry System (EES) (Forms program for Army Officers and Non-Commissioned Officers) |
Army |
Webform: https://militarycac.us/ees.htm#Support_form Email: usarmy.knox.hrc.mbx.it-help-desk@mail.mil Phone: 502-613-7777 Please include a screenshot of the error in your email to help their developers resolve the issue. |
CHESS (Computer Hardware, Enterprise Software & Solutions) *-Hours: Monday - Friday 0800-1700 Eastern Time |
Army | Email: armychess@mail.mil Phone: 703-806-1019 Phone: 888-232-4405 DSN: 312-656-1019 |
Defense Finance and Accounting Service (DFAS) MyPay | DoD | Phone: 800-372-7437, Options 5, 2, 1 or 2 Web: https://corpweb1.dfas.mil/askDFAS/custMain.action?mid=2 |
ATRRS (Army Training Requirements and Resources System) *- Hours: 0730-1730 Eastern Time |
Army | Email: ahelp@asmr.com Phone: 703-695-2060 DSN: 312-225-2060 |
DISA DCS (Defense Collaboration Service) | DoD | Email: disa.dscc.eis.mbx.dcs-support@mail.mil Phone: 614-692-0032, Option 1, hold to reach DCS DSN: 312-850-0032 Option 1, hold to reach DCS |
MODS (Medical Operational Data System) | Army | Email: mods-help@asmr.com Phone: 888-849-4341 Phone: 703-681-4976 DSN: 312-761-4976 Web: http://www.mods.army.mil (ONLY available via a military network (as in no access from home)) |
FedVTE (Federal Virtual Training Environment) *-Hours: Monday - Friday 0830 - 1800 Eastern (Except Holidays) |
DoD | Web: https://vte.usalearning.net/help_desk Email: support@usalearning.net Phone: 202-558-2203 or Phone: 888-804-4510 |
Integrated Personnel and Pay System - Army (IPPS-A) *-Hours: Tuesday - Saturday 0800-2000 Eastern |
Army | Email: usarmy.IPPS-A.helpdesk@mail.mil Phone: 855-596-5678 Phone: 541-429-6460 Website: https://www.ipps-a.army.mil/help (CAC Required link) |
Army Training Help Desk and Army Learning Management System support for: (Structured Self Development - SSD) *-Hours: Monday - Friday 0700-1600 Eastern |
Army |
Informational PDF Web: https://athd.army.mil Phone: 800-275-2872, option 1 DSN: 312-826-3666 Email: athd@athdmail.army.mil Phone: 877-251-0730 (24/7 according to one person) |
Citrix / Remote Access Portal Help Desk | Army Reserve |
Email: usarmy.usarc.ocar.mbx.ocar-help-desk@mail.mil Phone: 703-806-6678 DSN: 312-656-6678 |
Headquarters Department of the Army Citrix Portal | Pentagon | Web: https://citrixapps.hqda.pentagon.mil Email: osd.pentagon.jsp.mbx.jsp-service-desk@mail.mil?subject=Problem_with_HQDA_Citrix Phone: 703-571-4577, option 1 |
Army Clothing Record site on AKO *-Hours: 24 / 7 |
Army | Phone: 844-261-1066 |
DTS (Defense Travel System) | All branches | Web: http://www.defensetravel.dod.mil/site/dtsOffices.cfm |
Logistics Information Warehouse (LIW) Portal | Army |
Web: https://liw.logsa.army.mil/ Email: usarmy.redstone.logsa.mbx.service-desk@mail.mil Phone: 866-211-3367 Phone: 256-955-7716 DSN: 312-645-7716 |
Fort Gordon Cyber Security Training Center *-Hours: M-F 0700-1600 Eastern |
Army | Web: https://cs.signal.army.mil Email: usarmy.gordon.cyber-coe.mbx.iad-inbox@mail.mil |
Joint Knowledge Online (JKO) Help Desk *-Hours: 24 / 7 |
Joint |
Email: jkohelpdesk@jten.mil Phone: 757-203-5654 DSN: 312-668-5654 |
DoD PKI / IASE Help Desk | DISA |
Web: http://iase.disa.mil/pki-pke/getting_started/Pages/index.aspx Email: disa.tinker.esd.mbx.okc-service-desk@mail.mil Phone: 405-739-5600 Phone: 800-490-1643 DSN: 312-339-5600 |
DoD PKE Help Desk | DISA | Email: dodpke@mail.mil |
Air Force Enterprise Service Desk | Air Force |
Phone: 210-925-2900 DSN: 510-435-7337 (510-HELPDESK) |
Air Force PKI Help Desk | Air Force |
Web: https://afpki.lackland.af.mil/html/lracontacts.cfm (CAC required) Email: afpki.ra@us.af.mil Phone: 210-925-2521 DSN: 312-945-2521 |
Air Force Portal | Air Force |
Web: https://www.my.af.mil/afp/netstorage/login_page_files/afportal_helpdesk.html Phone: 334-416-5771, Option 7 DSN: 312-596-5771, Option 7 |
Navy NMCI *-Hours: 24 / 7 |
Navy / NMCI |
Phone: 866-843-6624 Email: servicedesk_navy@nmci.mil |
Navy CAC / PKI Help Desk *-Hours: 24 / 7 |
Navy / NMCI |
Web: https://infosec.navy.mil/PKI (CAC required) Phone: 866-843-6624 Email: servicedesk_usmc@nmci.mil |
My Navy Portal (MNP) | Navy | Email: mnp_helpdesk@navy.mil |
SPAWAR Integrated Support Center Help Desk | Navy / SPAWAR |
Web: https://infosec.navy.mil/PKI (CAC required) Email: itac@infosec.navy.mil Phone: 800-304-4636 DSN: 312-588-4286 |
MCEN MITSC | Marine Corps | Phone: 855-373-8762 |
USMC Registration Authority (RA) Operations Help Desk | Marine Corps | Phone: 703-432-0394 |
Marine Corps Enterprise Service Desk | Marine Corps | Email: Enterprise_Service_Desk@usmc.mil Phone: 855-373-8762 Phone: 816-915-3333 DSN: 322-915-3333 |
DLA PKI Help Desk | DLA |
Email: dlapki@dla.mil Phone: 804-279-5828 DSN: 312-695-5828 |
WHS IPM Help Desk | WHS |
Web: https://customerresources.whs.mil/IPM/index.cfm (CAC required) Email: WHSIPMSupport@mail.mil Phone: 571-372-0282 Full list of WHS supported Agencies can be found here (CAC required) |
Defense Contract Management Agency Remote Support Site | DCMA | Phone: 888-576-DCMA(3262) |
If the above "official" help desks were unable to help you, you can request support with MICHAEL J. DANBERRY from MilitaryCAC.
REMEMBER: Try to navigate from the official website and find the information you are looking for. If you still struggle with your goal, try contact by selecting the Operating System you would like support for
Windows Users | Mac Users | Linux Users |
Last Update or Review: Sunday, 06 August 2023 10:28
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